Australian Orders

All orders are processed within 10 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please refer to the table below for delivery guidelines.

 

Shipping option

Estimated delivery time

Price

Parcel Post

5-10 business days

$10

Express Post

2 business days

$14

Free Shipping 5-10 business days

Free for all orders

above $100

 

New Zealand Orders

We offer special shipping rates for orders delivered to a New Zealand address. 

Shipping option

Estimated delivery time

Price

Standard Shipping

5-10 business days

$15 AUD

Express Post

5 business days

$30 AUD

Free Shipping 5-10 business days

Free for all orders

above $100 AUD

International Shipping

We offer international shipping to most countries, applicable at checkout. 

Shipping option

Estimated delivery time

Price

Standard Shipping

20 business days

$20 AUD

Express Shipping

15 business days

$40 AUD

 

 

 

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. TEACHERLATTE is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you have any issues, please contact us at support@teacherlatte.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

All sales are final and we do not offer refunds, returns or exchanges for change of mind.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@teacherlatte.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@teacherlatte.com.