Delivery delays may occur due to extended COVID-19 restrictions and high parcel volumes.

Processing Time

Orders with non-personalised goods are processed within 3-5 business days and orders with personalised goods are processed within 1-2 weeks after receiving your order confirmation email. Another notification will be emailed with tracking information once your order has been shipped via Australia Post. 

Please refer to the delivery guidelines below for postage within Australia, New Zealand and International Shipping.

 

Australian Orders

Shipping option	Estimated delivery time	Price
Parcel Post	2-8 business days	$10
Express Post	1-3 business days	$14
Free Shipping	2-8 business days	Free for all orders above $120

 

New Zealand Orders

Shipping option	Estimated delivery time	Price
Standard Shipping	5-10 business days	$14 AUD / approx. $15 NZD
Express Post	5 business days	$30 AUD / approx. $33 NZD
Free Shipping	5-10 business days	Free for all orders above $120 AUD / approx. $126 NZD

International Shipping

Shipping option	Estimated delivery time	Price
Standard Shipping	2-4 weeks	$20 AUD / approx. $15 USD /  approx. £10
Express Shipping	2-3 weeks	$40 AUD / approx. $32 USD / approx. £22
Free Shipping	2-4 weeks	Free for all orders above $120 AUD / approx. $92 USD / approx. $115 CAD / approx. £65

 

Duties and Taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. TEACHERLATTE is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you have any issues, please contact us at support@teacherlatte.com with your name and order number, and we will look into it for you.

 

Change of address

Requests for change of address can be made via support@teacherlatte.com prior to your order being shipped. If your order is not delivered due to an incomplete or incorrect address, you may wish to have it reshipped for an additional $10 fee for Australian orders, or $20 fee for International orders.

 

Refunds, returns, and exchanges

All sales are final and we do not offer refunds, returns or exchanges for change of mind.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@teacherlatte.com with your order number and a photo of the item’s condition.

If you have any further questions, please don't hesitate to contact us at support@teacherlatte.com.