Australian Orders

Orders with non-personalised goods are processed within 3-5 business days and orders with personalised goods may take up to 1-2 weeks after receiving your order confirmation email. Any goods purchased with the Mystery Box will be shipped together on an allocated dispatch date. You will receive another notification when your order has shipped. Please refer to the table below for delivery guidelines.

 

Shipping option

Estimated delivery time

Price

Parcel Post

2-8 business days

$10

Express Post

1-4 business days

$14

Free Shipping 2-8 business days

Free for all orders

above $80

 

New Zealand Orders

We offer special shipping rates for orders delivered to a New Zealand address. 

Shipping option

Estimated delivery time

Price

Standard Shipping

5-10 business days

$15 AUD / approx. $17 NZD

Express Post

5 business days

$30 AUD / approx. $33 NZD

Free Shipping 5-10 business days

Free for all orders

above $80 AUD / approx. $87 NZD

International Shipping

We offer international shipping to most countries, applicable at checkout. 

Shipping option

Estimated delivery time

Price

Standard Shipping

6-27 business days

$20 AUD / approx. $16 USD

Express Shipping

15 business days

$40 AUD / approx. $32 USD

Free Shipping

 6-27 business days

 Free for all orders above $200 AUD / approx. $155 USD

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. TEACHERLATTE is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you have any issues, please contact us at support@teacherlatte.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

All sales are final and we do not offer refunds, returns or exchanges for change of mind.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@teacherlatte.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@teacherlatte.com.